Overview
This short guide explains how to log into CEX.IO, what to do when a password or two-factor authentication (2FA) blocks you, and how to request account recovery. The steps below follow CEX.IO’s official login and support procedures so you can restore access with minimum friction. :contentReference[oaicite:0]{index=0}
How to log in (web & mobile)
- Open the CEX.IO website or launch the mobile app.
- Click Log in and enter your registered email address or User ID, then your password.
- Complete CAPTCHA if prompted and provide the 2FA code (if enabled) from your authenticator app or SMS. :contentReference[oaicite:1]{index=1}
If you see an authorization email you didn't expect, log out of other sessions and change your password immediately. Check connected devices in your account settings. :contentReference[oaicite:2]{index=2}
Troubleshooting — common login problems
- Forgot password: Use the "Forgot password" link on the sign-in page to receive a reset email and set a new password.
- CAPTCHA or login errors: Clear browser cache, try a private window, or use the mobile app. If you still see errors, CEX.IO status pages or support can confirm any outages. :contentReference[oaicite:3]{index=3}
- 2FA issues: If your authenticator app codes are not accepted or you lost your device, follow CEX.IO’s 2FA recovery steps (submit the 2FA recovery request form). Do not share codes with anyone. :contentReference[oaicite:4]{index=4}
Account recovery: what to expect
If self-service options fail (for example you can’t access email or 2FA), CEX.IO’s support team will request documentation to verify ownership and restore access. Prepare ID documents, the email you used to register, and screenshots where relevant — the support team will guide you through secure channels. :contentReference[oaicite:5]{index=5}
Quick security checklist
- Enable two-factor authentication (use an authenticator app rather than SMS where possible).
- Use a strong, unique password and a password manager.
- Keep recovery emails and phone numbers current in your account profile.
- Monitor emails from CEX.IO for unexpected authorization or password-change alerts and act quickly if you receive one. :contentReference[oaicite:6]{index=6}
Contact & support
For login help, 2FA recovery or account verification contact CEX.IO Help Centre or use the in-site chat. Use the Help Centre to find dedicated forms (2FA recovery, verification appeals) and follow the secure instructions there. :contentReference[oaicite:7]{index=7}